Legal
Refund and Cancellation Policy
1. What this policy covers
This policy explains how refunds and cancellations work for paid Auralith platform subscriptions - the recurring fee that gives a studio access to the Auralith configurator, dashboard, and embeds. This website itself sells nothing and takes no payment; subscriptions are set up during onboarding. This policy should be read together with our Terms of Use and the platform agreement provided at onboarding.
2. Two kinds of fees
It helps to know the difference, because they are treated differently:
- Platform subscription fee - the recurring monthly or annual fee for access to the Auralith platform. This is what the refund terms below apply to.
- Setup, modelling, and custom work - fees for preparing your pieces as photoreal 3D models, custom design, integration, or development work, quoted and agreed separately. These pay for professional time already spent, and are not refundable once the work has been performed.
3. 30-day money-back on your first subscription
If Auralith is not right for your studio, tell us within 30 days of your first subscription payment and we will refund that platform subscription fee in full. This applies to the platform fee only - fees for setup, modelling, or custom work already performed are excluded, as described above. The 30-day window applies to your first subscription period only, not to renewals.
4. Cancelling a subscription
You can cancel at any time - there is no lock-in beyond the period you have already paid for:
- Monthly subscriptions: your access continues until the end of the current billing month, and you will not be billed again.
- Annual subscriptions: your access continues until the end of the paid year, and the subscription will not renew.
Outside the 30-day money-back window, we do not refund the remaining or unused portion of a billing period. If you cancel during a free trial, the trial simply ends and nothing is billed.
5. Billing errors
Duplicate charges, charges after a confirmed cancellation, or any other billing error will always be corrected and refunded in full - no windows, no conditions. Just let us know.
6. How to cancel or request a refund
Email info@auralithvisuals.com from the email address on your account, or use the cancellation option in your account portal where available. Approved refunds are paid to the original payment method, normally within 14 business days.
7. What happens to your content
When a subscription ends, your embeds stop serving and access to the dashboard closes. We keep your models and configuration for a reasonable period in case you return; if you want them removed sooner, ask us and see our Privacy Policy.
8. Your statutory rights
Nothing in this policy limits any right you may have under South African law, including the Consumer Protection Act, 2008 where it applies.
9. Changes and contact
We may update this policy from time to time; the effective date above reflects the latest version. Questions: Auralith · South Africa · info@auralithvisuals.com.